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Business Process Outsourcing (BPO)
High-performance businesses are always seeking new ways to outpace competitors. Business process outsourcing (BPO) provides just such an opportunity. In fact, in today’s economy, more and more business leaders are turning to Accenture BPO services to help their businesses to do more with less. Accenture can help businesses hold down overall operating costs through strategic use of BPO services, while helping companies to make the selective investments that will fuel future success. |
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Accenture's comprehensive portfolio of business process outsourcing services includes industry-specific and cross-industry BPO solutions that help our clients achieve rapid and sustainable cost savings, improve cash flow and drive top-line growth.
Read a summary of our business process outsourcing services or click on the links below to learn more about our specific BPO services.
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Cross-Industry Business Process Outsourcing Services
Customer Contact BPO
Accenture helps drive high performance by reducing operating costs and capital expenditures while enhancing the customer experience.
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Finance and Accounting BPO
Accenture helps clients optimize their finance operations, thus improving cash flow and liquidity, which helps drive growth and cutting costs. |
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HR BPO
Working primarily with larger companies, Accenture helps improve workforce performance by transforming people management, reducing HR costs and enhancing key functional capabilities. |
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Learning BPO
Accenture helps companies drive measurable improvements in business performance by increasing the payback of their learning and talent-management investments.
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Procurement BPO
Lower materials and administrative costs, less risk and rapid, sustainable improvements in procurement performance help support high performance. |
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Supply Chain BPO
Accenture offers a comprehensive range of supply chain BPO services, all designed to enhance competitiveness in today’s connected business environment.
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Industry-Specific and Custom Business Process Outsourcing Services
Business process outsourcing can help companies successfully address the unique challenges associated with their specific industries. Accenture provides a number of industry-specific BPO services that apply standardized operating models to help companies achieve high performance. Our current offerings include:
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Custom BPO
Accenture Custom BPO Services provides outsourcing solutions for virtually every type of business need. |
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Health Administration BPO
Accenture can help health care companies reduce business process costs by up to 50 percent, while meeting or exceeding their commitments to speed, quality and accuracy.
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Insurance BPO
High performance in the insurance industry often means tailored, cost-effective programs that meet customers’ specific needs. Accenture’s mission is similar: to provide business process outsourcing services that help insurers bring value and security to customers and shareholders. |
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Navitaire (Airline)
Using innovative, low-cost, flexible technology, Navitaire helps airlines improve business performance and nurture customer relationships. |
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Utilities BPO
Accenture is recognized by leading analysts as one of the world’s largest providers of outsourced customer care, technology and business services to utility companies.
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| Bundled Outsourcing Services |
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Bundled Outsourcing
More and more companies are choosing to bundle—combine—BPO services to integrate key business processes, maximize end-to-end efficiency and reduce overall costs. |
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IT Strategy & Transformation
Accenture research indicates that high-performance businesses view IT as a strategic asset—a source of both operational excellence and competitive advantage. Our Strategic IT Effectiveness (SITE) experts help top management adopt that mindset and achieve greater business value from IT. We have a clear perspective: IT is not merely a cost but a critical contributor to the business, focused on improving business value and performance. Our professionals are experienced with bold, value-creating approaches to IT, bringing boardroom-relevant criteria to IT investments and helping high-performance businesses to "think bigger" about IT's ability to improve operating results |
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Data Management & Architecture
Data is the lifeblood of an organization and a valuable enterprise asset. It provides the foundation on which to base critical and everyday business decisions. It is, therefore, essential that decision makers can access and depend on quality data to operate confidently in a high-performance environment. |
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Accenture's Data Management & Architecture group addresses how an organization manages data across its entire lifecycle—helping clients ensure that data is available, accurate, complete and secure across the enterprise and with business partners. Effective data management enables better management decisions, reduces risks and enhances productivity and operational efficiency. |
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Services
Successful data management requires much more than investment in technology—it also involves putting the processes and people in place to manage all aspects of the data lifecycle. Learn how Accenture's services address each of the key areas of data management and architecture.
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Client Successes
Since the early 1990s, Accenture has helped hundreds of clients transform the way they use information to drive business performance. Learn how we are working with clients in the data management area.
Research and Insights
From points of view on hot topics such as data quality or Master Data Management to research with CIOs into their views on the importance of data management for high performance, learn about our latest research and insights in the field of data management and architecture.
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